If you’re reading this because your folders are missing, here’s your fix:ġ.) In Outlook 2016, go to View, Folder Pane, and select normalĢ.) To prevent the problem from recurring, update Office by going to File > Account > Update Options > Update Now.
A not yet released update in August (.xxxx) will correct it. It was an update in April that caused the issue. We did a little research and found the Microsoft acknowledged the bug in this article. It became pretty obvious though, that dozens of clients weren’t accidentally turning their folder pane off.
In each instance, we were able to quickly resolve the issue by doing step 1 below.
We’ve received lots of calls over the last 3 months about the Folder Pane disappearing in Outlook 2016.
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